Vistry Group builds under three consumer brands — Bovis Homes, Linden Homes and Countryside Homes — and works partnerships-first, so many of its developments are delivered alongside housing associations and local authorities. Whichever brand sold you your home, your snagging rights are the same.
homes completed in 2024
2-year builder period, structural cover to year 10
Bovis, Linden and Countryside share Vistry's systems behind the scenes: each brand publishes the same warranty structure, and all three are signed up to the New Homes Quality Code. One practical difference from the other big builders — Vistry works with several warranty providers, so your home may carry NHBC, Premier Guarantee or LABC Warranty cover. Your completion pack names yours.
These are the deadlines that decide whether defects get fixed at the builder's expense — the same framework that applies across the industry, and the one your list needs to work with:
Chips, scratches, dents and cracked glass are easiest to dispute once you've moved in — report them in writing within about 7 days of completion, ideally after an empty-house inspection before the removals van arrives.
For two years from legal completion, the builder is responsible for putting right defects caused by faulty workmanship or materials — at no cost to you. Keep one running, dated, photographed list and report new items in writing as they appear.
Under the New Homes Quality Code, registered developers are expected to resolve reported snags within around 30 calendar days. If a fair, written report stalls, escalate free of charge to the New Homes Ombudsman Service or your warranty provider's resolution service.
For the first two years from legal completion, your Vistry brand (Bovis, Linden or Countryside) is responsible for fixing defects caused by faulty materials or workmanship — report them to the customer service team for your development, in writing.
Because Vistry uses multiple warranty providers, check your completion pack before escalating: the resolution service you'd use in a dispute depends on whether your home is covered by NHBC, Premier Guarantee or LABC Warranty.
On mixed-tenure developments (common with Vistry's partnerships model), private buyers have exactly the same two-year defect rights as on any other new build.
Aftercare processes and warranty arrangements vary by development and change over time — your reservation agreement, completion pack and warranty documents are always the source of truth for your home.
The inspection itself is the same whoever built the house — and it's where most buyers either win or lose the free-fix window. Work through our room-by-room snagging checklist, ideally in the empty house before your furniture arrives, and follow the completion-day plan for the first seven days.
Then keep the list alive for the full two years: tick off what Vistry fixes, chase what it doesn't, and log new defects as the home dries out and settles. How the warranty behaves across those years — and what changes at year three — is covered in our new-build warranty guide.
Bought from a different builder? Our guide to the rest of the UK's housebuilders covers who builds where — and the rights that apply to every new build.
SnagBoss walks you through your home room by room, attaches a photo to every defect, and produces the dated, professional report that customer care teams act on.
Start your snag list — freeNo card needed · Try a free demo home