Our AI policy, in full

No AI gimmicks. Just a snag list your builder can't ignore

Every app in 2026 seems to be bolting on an AI assistant. SnagBoss doesn't have one — on purpose. Snagging is done with your eyes, in your house. Our job is to turn what you find into a report your builder takes seriously, and AI makes that harder, not easier.

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Follow the incentives

Why every app suddenly has AI

It's rarely because users asked for it. When an app that manages photos and lists sprouts an AI assistant, it's usually solving the company's problem, not yours.

It justifies a subscription

AI features cost money to run every month, so apps that add them need you to pay every month. The feature exists to support the pricing, not the other way round.

It looks good in a demo

"AI writes your snag descriptions!" demos brilliantly. But a snag description takes ten seconds to type, and you were stood in front of the defect — the AI wasn't.

It replaces human support

A chatbot is cheaper than a person answering email. It's also the last thing you want when your report won't export the night before your builder meeting.

It's a badge, not a feature

In 2026, "AI-powered" is what apps say when they want to seem cutting-edge. Ask what the AI actually does for you and the answer is usually: not much.

The real cost

What AI would actually do to your snag list

Auto-written descriptions get dismissed

Builders' aftercare teams are already learning to spot generated boilerplate — and to take it less seriously. "Scratch on left pane of kitchen window, 40mm, at eye level" carries weight precisely because a person who was there wrote it.

"AI defect detection" misses real snags

No model can spot a draught, a cold radiator, a door that sticks, or a squeaky board from a photo. Snagging is done with your eyes and hands in the actual house. Software that promises otherwise is promising the wrong thing.

Invented detail undermines the whole report

One hallucinated measurement or misidentified room in a generated report gives the site manager a reason to doubt every other item on your list. Your credibility is the most valuable thing on that report.

Your home's photos become training data

Sending photos of the inside of your new home through third-party AI services means trusting their data policies too, not just ours. The simplest promise is the one we make: your photos go nowhere except your report.

Wondering what makes a snagging app genuinely good? See the full checklist in our best snagging app guide — and what "free" apps really cost in our free snagging app breakdown.

No gimmicks, just the job

Where the effort went instead

Every hour not spent wiring up a chatbot went into the unglamorous things that decide whether your snags actually get fixed.

Offline capture that just works

New builds have no Wi-Fi and patchy signal on day one. SnagBoss records snags and photos offline and syncs when you're back in coverage.

A photo on every snag

Each defect gets its own photos, room, location and description — so nothing turns into a mystery close-up three weeks later.

Room-by-room structure

Your list is organised the way site teams actually work through a plot, which makes it far harder to wave away.

A builder-ready report

A clean, numbered PDF and a share link you can hand straight to the site manager. Written by you, formatted by us.

Two years of fix-tracking

Mark snags fixed, outstanding or refused across your whole two-year builder warranty — the boring, reliable feature that matters most in year two.

Human support

When something's wrong, you email us and a person replies. No chatbot standing between you and an answer.

We're not anti-AI. We're anti-gimmick.

AI is genuinely useful for plenty of things. Describing the scratch you're looking at in your own kitchen isn't one of them. If a feature ever comes along that makes your snag list genuinely better, we'll consider it on its merits — but it will never cost you a subscription, and photos of the inside of your home will never become someone's training data. Until then: no AI, no ads, no data selling. One job, done properly, for a one-off £34.99.

See our pricing How snagging works

Questions

Does SnagBoss use AI? +

No. There is no AI in SnagBoss — no auto-written descriptions, no "AI defect detection", no chatbot, no generated report text. Every word in your snag list is yours, and every photo goes nowhere except your report. That's a deliberate product decision, not a feature we haven't got round to.

Are my photos used to train AI models? +

No. Your photos and snag details are never sent to AI services, never used for training, and never sold. They exist to build your report and track your fixes — that's it.

Why does it matter whether a snagging app uses AI? +

Because your snag list is evidence. A report a builder believes was written by the person living in the house carries weight; one that reads like generated boilerplate is easier to discount, and a single hallucinated detail gives an aftercare team a reason to doubt the lot. AI features also tend to come with subscriptions — someone has to pay for the computing — and with your photos passing through third-party services.

Will SnagBoss ever add AI features? +

Never say never — but only if a feature genuinely makes your snag list better, and never at the cost of your data or a forced subscription. What we won't do is bolt on "AI-powered" as a badge. If we can't explain exactly what a feature does for your report, it doesn't go in.

So what do I get instead? +

The unglamorous things that actually win arguments with builders: offline capture on iPhone and Android, a photo tied to every snag, room-by-room structure, a professional PDF and share link, and fix-tracking for your whole two-year warranty — for a one-off £34.99 per property. No subscription, no ads, no data selling, no gimmicks.