Bellway builds around 8,200 homes a year and, on its larger developments, often sells under two brands at once: Bellway and its sister brand Ashberry Homes. Different street scenes and house types — same group, same aftercare, same snagging rights.
homes completed in 2024
2-year builder period, structural cover to year 10
Ashberry Homes isn't a separate company: it's a Bellway brand used to bring a second identity (and second sales outlet) to large sites. Ashberry homes come with the same two-year builder warranty from legal completion as part of a 10-year NHBC Buildmark policy, and snags are handled by the same customer care organisation.
These are the deadlines that decide whether defects get fixed at the builder's expense — the same framework that applies across the industry, and the one your list needs to work with:
Chips, scratches, dents and cracked glass are easiest to dispute once you've moved in — report them in writing within about 7 days of completion, ideally after an empty-house inspection before the removals van arrives.
For two years from legal completion, the builder is responsible for putting right defects caused by faulty workmanship or materials — at no cost to you. Keep one running, dated, photographed list and report new items in writing as they appear.
Under the New Homes Quality Code, registered developers are expected to resolve reported snags within around 30 calendar days. If a fair, written report stalls, escalate free of charge to the New Homes Ombudsman Service or your warranty provider's resolution service.
Report snags to Bellway's customer care team for your development — details are in your handover pack. As always: one itemised, photographed, written list beats a dozen doorstep conversations.
Bellway is responsible for fixing defects that breach NHBC requirements for the first two years from legal completion; NHBC Buildmark's structural insurance then runs to year ten.
Bellway is signed up to the New Homes Quality Code, so expect reported snags to be resolved within around 30 calendar days — and escalate to the New Homes Ombudsman Service, free, if a fair report goes nowhere.
Aftercare processes and warranty arrangements vary by development and change over time — your reservation agreement, completion pack and warranty documents are always the source of truth for your home.
The inspection itself is the same whoever built the house — and it's where most buyers either win or lose the free-fix window. Work through our room-by-room snagging checklist, ideally in the empty house before your furniture arrives, and follow the completion-day plan for the first seven days.
Then keep the list alive for the full two years: tick off what Bellway fixes, chase what it doesn't, and log new defects as the home dries out and settles. How the warranty behaves across those years — and what changes at year three — is covered in our new-build warranty guide.
Bought from a different builder? Our guide to the rest of the UK's housebuilders covers who builds where — and the rights that apply to every new build.
SnagBoss walks you through your home room by room, attaches a photo to every defect, and produces the dated, professional report that customer care teams act on.
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